When can I expect my order?

Orders placed before 17:00 are processed the same day. Our processing time is 1 to 2 business days (Monday to Friday). Delivery takes an average of 4 to 11 business days (Monday to Friday). In total, you can expect a delivery time of approximately 5 to 13 business days (Monday to Friday).

What is the cut-off time for processing orders?

Orders placed before 17:00 are processed the same day. Orders received after 17:00 are processed on the next business day. The total delivery time remains 5 to 13 business days. Orders are not processed on weekends or national holidays. 

The estimated delivery time has passed. Where is my order?

In most cases, orders are delivered within the estimated delivery time. Sometimes a package may be delayed by the carrier. Have you waited three additional days after the original delivery date and still not received your order? Please contact our customer service at support@aidalena.com

How much are the shipping costs?

At AIDA LENA, you always benefit from free shipping.

How can I pay for my order?

At AIDA LENA, you can always pay securely. We support iDEAL, Maestro, Visa, Mastercard, American Express, Bancontact, Google Pay, and Apple Pay.

I am missing some products. How is this possible?

If your order contains multiple products, they may be shipped in separate packages. This may be due to weight restrictions or because the products may come from different suppliers. The remaining items usually follow within 1 to 3 business days.

What should I do if I receive a damaged shipment?

If your order arrives damaged, please contact our customer service immediately at support@aidalena.com and include clear photos of the damage. Do not return the item before we have reviewed the photos. We will then work with you to find the best solution.

What should I do if I received the wrong product, the item does not fit, or I no longer want it?

First, contact our customer service at support@aidalena.com Together, we will determine the appropriate solution. If a return is necessary, you only pay the shipping costs for returning the item.

Company details

Company name: de Waal
Store name: AIDA LENA
Email address: support@aidalena.com
Phone number: +31 970 10281471
Chamber of Commerce number: 86533916
VAT number: NL004262683B08

Opening hours (CET)

Monday to Friday: 08:00 – 18:00 (CET)
Saturday & Sunday: 10:00 – 16:00 (CET)

We aim to respond to all emails within 24 hours.